Refund policy
Returns & Refunds
At Peachy Living, we hope you absolutely love your order. However, if something isn’t quite right, we’re here to help.
Returning an Item
If you change your mind, you can return unused items within 30 days of delivery for a refund.
To be eligible for a return, items must:
- be unused and in original condition
- include original packaging where possible
- be suitable for resale
Unfortunately, we cannot accept returns for items that have been used, damaged after delivery, or are not returned in a resaleable condition.
How to Arrange a Return
Please email us at hello@peachylivingco.com with:
- your order number
- the item(s) you’d like to return
- the reason for the return (optional but helpful)
We’ll then provide the return instructions.
Return Postage
Customers are responsible for return postage costs unless:
- the item is faulty
- the item arrived damaged
- we sent the wrong item
We recommend using a tracked service, as we cannot be responsible for returns lost in transit.
Refunds
Once your return has been received and checked, your refund will be processed to your original payment method within 5 working days.
You’ll receive an email confirmation once your refund has been issued.
Damaged or Faulty Items
We carefully check all products before dispatch, but if your order arrives damaged or faulty, please contact us within 48 hours of delivery with photos of the issue and we’ll make it right as quickly as possible.
Depending on the situation, we may offer:
- a replacement
- a refund
- or store credit
Pop-Up Shops & Market Purchases
Purchases made at markets, pop-up events, or festivals are non-refundable unless items are faulty.
If there’s a problem with your purchase, please contact us and we’ll always do our best to help.
Questions?
We’re a small independent business and genuinely want you to be happy with your order.
If you have any questions at all, please get in touch at hello@peachylivingco.com